On March 9th, 2020, we added the Trustpilot Embedded Review Form on the “thank-you” page of eCampus.com. This review form is displayed automatically after a customer completes and order and lands on the “thank-you” page. This form was added in response to negative feedback in regard to fulfillment issues that were often outside of our control. In the following two weeks, the review form generated 17 reviews – (16) 5-Star and (1) 4-Star. This accounted for 2.3% of all customers who checked out. By pushing the customer’s email, order ID and name from the checkout process, the customer only needs to select the rating of their choice, enter their review content, and click to post their review.
